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mebfeathAm getting seriously grumpy. I have had a headache all afternoon and the computers at work DIED and now Firefox has eaten my bookmarks. *cries*
I arrived at work at 1pm. At approximately 1:05pm, the appointment book program, which has it's own server, crashed. Died. Completely kaput. We had NOTHING for TWO AND A HALF HOURS. Nada. Zilch. So we just randomly slotted patients in with Doctors unless they knew who they were seeing. No reciepts or medicare forms at all; we had to keep a list of all the patients who were seen, how they were billed, the doctor they saw, etc, so we could do the billing afterwards when the computers were eventually fixed. Nightmare. We couldn't make any appointments, we couldn't check to see if they were privately billed normally, nothing. We couldn't create files for new patients, and so the doctors had to hand-write notes for them, which made them annoyed, but they were wise enough to not complain about it. Several people just didn't get it...
Lady: 'I'd like to make an appointment to see Dr XXX.'
Me: 'I'm sorry, but our system is down and I can't make any appointments at this stage. Would you be able to call back in an hour or so?'
Lady: 'Oh. But I need to make an appointment.'
Me: 'I'm sorry, but the system is down and I can't make an appointment for you without the computer. It should be up fairly soon.'
Lady: 'Then how are you making appointments?'
Me: *mildly loses temper* 'WE CAN'T.'
Lady: 'Oh.'
Me: 'If you call back either later this afternoon or early tomorrow morning, we should be able to do something then.'
Lady: 'Oh, ok. But when do you think it'll be back up?'
Me: 'I'm not sure at this stage, but try again in an hour.'
Lady: 'Ok. Thanks.'
Me: *tears hair out*
Seriously, that's almost exactly what the conversation was like. Idiot. I ended up doing the billing for all the patients over the two and a half hours that whole afternoon. It was crazy. I don't think I got all of them because the banking was out, but that's ok. I'm sure we'll figure it out.
I'm going to bed.
I arrived at work at 1pm. At approximately 1:05pm, the appointment book program, which has it's own server, crashed. Died. Completely kaput. We had NOTHING for TWO AND A HALF HOURS. Nada. Zilch. So we just randomly slotted patients in with Doctors unless they knew who they were seeing. No reciepts or medicare forms at all; we had to keep a list of all the patients who were seen, how they were billed, the doctor they saw, etc, so we could do the billing afterwards when the computers were eventually fixed. Nightmare. We couldn't make any appointments, we couldn't check to see if they were privately billed normally, nothing. We couldn't create files for new patients, and so the doctors had to hand-write notes for them, which made them annoyed, but they were wise enough to not complain about it. Several people just didn't get it...
Lady: 'I'd like to make an appointment to see Dr XXX.'
Me: 'I'm sorry, but our system is down and I can't make any appointments at this stage. Would you be able to call back in an hour or so?'
Lady: 'Oh. But I need to make an appointment.'
Me: 'I'm sorry, but the system is down and I can't make an appointment for you without the computer. It should be up fairly soon.'
Lady: 'Then how are you making appointments?'
Me: *mildly loses temper* 'WE CAN'T.'
Lady: 'Oh.'
Me: 'If you call back either later this afternoon or early tomorrow morning, we should be able to do something then.'
Lady: 'Oh, ok. But when do you think it'll be back up?'
Me: 'I'm not sure at this stage, but try again in an hour.'
Lady: 'Ok. Thanks.'
Me: *tears hair out*
Seriously, that's almost exactly what the conversation was like. Idiot. I ended up doing the billing for all the patients over the two and a half hours that whole afternoon. It was crazy. I don't think I got all of them because the banking was out, but that's ok. I'm sure we'll figure it out.
I'm going to bed.
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Date: 2006-05-08 02:27 pm (UTC)no subject
Date: 2006-05-09 05:47 am (UTC)no subject
Date: 2006-05-08 11:14 pm (UTC)no subject
Date: 2006-05-09 05:44 am (UTC)